Important Summary Quick read
- We collect account and support information you provide (name, username, email, and support messages).
- We automatically collect limited device and usage data (device information, usage statistics, crash logs) to operate and improve the Services.
- With your permission, we may collect precise or approximate location information.
- Photos you choose to edit are, by default, stored locally on your device. If you choose to upload content for server-side processing, we process it on our own servers, do not share it with third parties, and delete it immediately after processing is complete.
- We do not sell personal information.
1) Who this policy applies to
This Policy applies to anyone who accesses or uses the Services. The App is intended for users aged 17 and older.
2) Information we collect
We collect information in three ways: (A) information you provide, (B) information we collect automatically, and (C) information from permissions you grant.
2.1) Information you provide
- Account information: name, username, email address.
- Customer support information: the content of messages you send to support, which may include identifiers and any details you choose to provide.
2.2) Information we collect automatically
- Device information: device model, operating system version, language/region, app version, and similar technical identifiers.
- Usage information: in-app actions and feature usage statistics (e.g., which tools are used, performance metrics) in aggregated or pseudonymized form where feasible.
- Crash and diagnostics logs: crash reports and related diagnostic data to identify and fix issues.
2.3) Location information (only if you allow it)
If you grant location permission, we may collect precise or approximate location information to support features that rely on location. You can deny or withdraw permission at any time in your device settings.
2.4) Cookies and similar technologies
If parts of the Services are delivered via web content (e.g., embedded web views), we may use cookies and similar technologies (including web beacons) to keep you logged in, remember preferences, and help measure performance and reliability.
3) Photos, editing content, and AI / server-side processing
Herrola provides photo editing features, which may include advanced effects and tools that can be described as AI-assisted or compute-intensive.
3.1) Local processing and storage by default
By default, photos you edit and the results you generate are stored locally on your device. We do not perform face recognition, biometric identification, or create biometric profiles.
3.2) Optional upload for server-side processing
If you choose to upload content (such as photos and/or text prompts) for server-side processing:
- Processing location: your content is processed on Herrola’s own servers.
- No third-party sharing: we do not share your uploaded photos or text prompts with any third party.
- No training/marketing use: we do not use your uploaded content to train models or for marketing.
- Deletion: your uploaded photos and/or text prompts are deleted immediately after processing is completed and the result is delivered to you.
- User control: you decide whether to upload content and whether to generate content using these features.
3.3) Face-related content
We do not use your photos to perform face recognition or biometric identification. Any generated results are created as a one-time processing output and are not retained beyond what is necessary to deliver the result to you.
4) How we use information
- Provide and maintain the Services (account access, feature operation, delivering results).
- Personalize your experience (preferences and settings).
- Improve and develop the Services (analytics, QA, bug fixes).
- Protect security and prevent fraud or abuse.
- Support users and respond to requests.
- Comply with legal obligations and enforce our terms.
6) International data transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
7) Security
We use reasonable safeguards designed to protect information, including encryption, access controls, periodic security reviews, monitoring, and backups. No method of transmission or storage is 100% secure.
8) Data retention
- Account information: retained while your account is active.
- After account deletion: deleted or anonymized within 30 days, unless legally required to retain longer.
- Usage information: retained for up to 12 months.
- Support communications: retained for up to 6 months.
- Server-side processing uploads: deleted immediately after processing is completed.
9) Your rights and choices
Depending on your location, you may have rights to access, correct, delete, restrict/object, or withdraw consent. To exercise rights, email rboncomercializ890@outlook.com. We respond within 5 business days, subject to verification and applicable law.
10) Children / age requirements
The Services are intended for users aged 17 and older. We do not knowingly collect personal information from children under the applicable minimum age.
11) Changes to this policy
We may update this Policy from time to time. We will change the Effective Date above when we do. If changes are material, we will provide notice through the Services or other appropriate means.
12) Governing law and dispute resolution
This Policy is governed by the laws of Herrola Team’s primary place of business, without regard to conflict-of-law principles. Any dispute arising out of or relating to this Policy or the Services will be resolved through binding arbitration, except where prohibited by applicable law.
13) Contact us
Herrola Team
Email: rboncomercializ890@outlook.com